Why should I choose We Simply Care Transport & Services?
- We work with major hospitals, health insurance and workers’ compensation companies to provide non-emergency medical transportation to their patients.
- We use clean and mechanically sound vehicles and provide safe transportation.
- Considering we provide Medicaid approved N.E.M.T service, we ensure that all Medicaid patients that we transport get to their medical appointments on time.
- We offer quick response times.
How far does your service travel?
We Simply Care services the following counties in Illinois and Wisconsin areas and other nearby areas:
Lake County
Cook County
McHenry County
Kenosha County
Racine County
Other areas are on a per quote basis (51+ miles are considered long distance travel)
What type of places will you transport to?
Just about any place you need to go. Check with our office for approval.
How much does non-medical transportation cost?
There are several factors that determine cost. The method of transportation, the distance transported, and the staff configuration. It is necessary to call one of our Transportation Specialists to discuss your situation to determine the most appropriate and affordable way to transport the patient.
How much does your service cost?
We Simply Care Transport are committed to providing the lowest price possible without compromising on your required level of service. Call 1-888-887-9322 and we can provide a FREE no-obligation guaranteed price quote to you.
How long does it take to get a quote?
A quote can be provided immediately by calling 1-888-887-9322. Inquiries through our online form are typically fulfilled within 60 minutes.
What is your earliest pick up and latest drop-off?
Our earliest pick up and latest drop-off time depends on your appointment time. We are “a friend when you need one.” This is why we offer a 24/7 Dispatch service.
Can I use your service if I am not in a wheelchair?
Yes, we provide both Ambulatory and non-Ambulatory services.
- Ambulatory – able to walk with minimal assistance.
- Non-Ambulatory – a person not able to move about without assistance or use of a wheelchair or other mobile device.
Can a family member or attendant go with me to my appointment?
Yes, for your comfort we welcome one family member or staff attendant to accompany you.
Please inform our office of your companion when scheduling or prior to scheduling your appointment.
Are pets allowed?
Yes. We accommodate service animals as well.
How will I be billed for transportation services?
- If you are a private pay client, you will provide your payment information when making your reservation. Your card will not be charged until one day prior to transport.
- If you have an established account or signed service agreement, you will be invoiced, per the terms of the agreement.
Do I have to pay?
Rides are a free benefit for patients with the following insurance plans:
- Blue Cross/Blue Shield Cook Medical Group-HMO
- CountyCare
- Medicaid (Illinois standard)
- Medicare
Private Pay:
- Yes, you must pay when making your reservation, you will provide your payment information.
Do you provide any discounts?
We can offer a discount with what we call our “Repeat Customer.” If you use our service a minimum of six times a month, you can qualify for discounted rates.
What forms of payment does We Simply Care Transport accept?
We accept all Major Credit Cards, PayPal, Venmo, CashApp.
All payments can be made via phone.
Are all of your costs included or will there be additional charges?
All of our costs include the driver and transport itself. Any changes to costs that might occur as a result of changing patient conditions would be made prior to transport and with the full knowledge of the customer.
What additional services do you offer?
- Additional services offered are if you request them and will only occur prior to booking and with full knowledge of the customer.
- An extra attendant or Caregiver
- Additional Rider(s) charge – If you ask to bring an additional person to your appointment there is a charge associated with the request.
- Wait Time
- Wheelchair Rentals
- Bariatric Clients
How much advance notice is required to schedule transport?
While we will always do our best to accommodate a last-minute request, to ensure proper accommodation, we request 24 – 48-hour advance notice. Please feel free to contact our office regarding availability.
Do you provide after-hours and weekend transportation?
Yes, with advanced notice we can provide evening and weekend hours.
Can I travel in my own wheelchair?
Yes, of course. We welcome you to remain in your manual or electric wheelchair during transport.
If I need a wheelchair, can you provide one?
Yes, our vans are equipped with a comfortable extra-large wheelchair. You can rent the use of the device.
Can you transport powered chairs or scooters?
YES, our vehicles can easily accommodate power chairs and scooters.
Do you provide hospital and emergency room transportation?
- Yes. We strictly provide non-emergency transportation for discharge patients, and nursing facilities to area hospitals for a wide variety of treatments, procedures, follow-up appointments and more.
Can I bring personal items on my transport?
We will work to accommodate all reasonable requests. However, please understand that our primary mission is to transport you safely and securely to your appointment. Our drivers cannot be responsible for moving or carrying extra items. Further, for your safety, we cannot have unsecured items in the vehicle.
Will the driver take me inside?
Yes, of course. To ensure your safety, we use a door-through-door service, curb-to-curb, or door-to-door service. This means we will take you from inside your residence to inside your appointment.
Will the driver stay with me during my appointment?
Our busy schedule allows drivers to return once your appointment is complete. Out-of-area transports requiring our driver to wait will incur a “Wait Fee.”
Should I call for a return before my appointment finishes?
No, ONLY contact us when your appointment is complete, and we will expeditiously dispatch a driver for your return. If we arrive and you are not ready, our drivers cannot wait, which leads to a longer wait time.
How will I know which vehicle is arriving for me?
You will receive a text message with the name of your driver and the make and model of the car picking you up.
What happens when I need a ride home?
You will receive a text message from the driver at drop off, to notify the driver that you are ready to be picked up – just text back. You can also call/text 1-888.887.9322 for pickup.
What will Medicaid/Medicare Cover?
These services include rides to doctor offices, dentist offices, hospitals, pharmacies, or any place that provides covered health care services.
Can Medicaid be used as a form of payment?
Yes, your trip must be pre-approved through First Transit.
First Transit’s Customer Line: 1-877-725-0569 or Non-Emergency Transportation Provider Line:
1-866-503-9040.
How to book a Medicaid paid trip?
- To book a Medicaid paid trip, call First Transit (Transdev) on 1-877-725-0569 and get your tracking number. Call us with your tracking number and we will get you to your doctor’s appointment.
- Click the link below to visit and learn more about the First Transit Inc. website for the Non-Emergency Transportation Services Prior Authorization Program (NETSPAP), a program of the Illinois Department of Healthcare and Family Services (HFS):
Visit First Transit Website
WHAT INFORMATION IS NEEDED TO SCHEDULE TRANSPORTATION?
- Insurance Member ID number
- Member’s first and last name
- Member’s address and phone number
- Provider name, address, phone number
- Specialty Appointment time and requested return time.
- Is anyone riding with the member and what is his/her age?
- If a member is in a wheelchair, what is the combined weight of the person and the wheelchair?
- Can the member walk to and from the car?
- Trip Type: Medicaid / Insurance / Private Pay
- Will you need the driver to wait, if so, there is a wait time fee and must be pre-approved if Insurance is used?
Does my insurance cover the cost?
The policies of insurance companies are constantly changing and the best way to find out if all or part of your trip is covered is to call them and ask. If so, we can provide them with any information to help with that process.
What forms of insurance do you accept?
We recommend checking to see if they can reimburse you for non-emergency transport. If so, we can provide them with any information to help with that process. Most of the time the insurance does not cover the state-to-state transport.
Will you help me submit insurance papers?
No, you are required to submit all claims for reimbursement from your insurance company.
What is included in your quote?
Quotes are all-inclusive. There are no hidden charges or add-ons. They include ground transportation, supplies, and of course the professional services of the transport team. When comparing We Simply Care Transport to other provider’s quotes, please be sure to obtain their quote in writing for your protection.
What if the patient becomes unstable for transportation or passes away before the trip, will you charge me?
We understand that this can happen. It does not happen often, but when it does, we do not want you to incur any charges, if possible. In most cases, if the patient becomes unstable and for some reason needs to delay the trip and it is more than 24 hours prior to the planned transfer, we will work with you to adjust the transport without you incurring a fee. If it happens within a 4 hour
window before the trip and we have already repositioned the vehicle, you will be charged only the actual costs incurred up to that point. Of course, there are other variables that we will discuss should something of this nature take place.
What are Deadhead Miles?
Deadhead miles are the number of miles traveled with no passenger(s), either driving to a new destination to pick up a new passenger(s) or returning to home base.
Cancelation Policy:
If passengers need to cancel a scheduled NEMT appointment, they can do the following:
Call or text 888-887-9322 and let us know about the cancellation.
Cancel at least 24 hours before the scheduled pickup time, if possible.
If the passenger cancels less than 24 hours before the scheduled pickup time,
they may be charged a cancellation fee.
Who do I contact if I have questions?
For questions, you can contact 1-888.887.9322, Monday – Friday from 9 a.m. to 6p.m. and Saturday from 9 a.m. to 6p.m.
We welcome all feedback and suggestions for improvement. Please feel free to contact our office to share your thoughts and experience.