For wheelchair transport, the mobility device must be 30 inches wide or less. The combined weight of the rider plus the wheelchair/power chair must not exceed 850 lbs. If these limits are exceeded, WSCT may be unable to provide service with the dispatched vehicle, and the trip may be canceled or rescheduled.
Bariatric transportation requires advance review to ensure appropriate vehicle configuration, securement equipment, and staff availability. To determine our capacity to safely transport, the estimated weight of the individual must be provided. Failure to provide accurate information may result in trip delay, rescheduling, or cancellation.
Facility Scheduling Notice Round-trip and recurring services require advance scheduling and resource allocation. Each scheduled occurrence is considered an individual trip. Changes or cancellations to any occurrence require at least 24 hours’ notice to avoid applicable fees. Late cancellations or no-shows for either leg of a round-trip may be billed in accordance with WSCT policy.
Facility Scheduling Notice Facility-scheduled trips canceled within 24 hours, driver arrives for pickup, and the rider is not ready, or provided with incorrect information, may be billed at the full trip rate.
Cancellation Policy (Private Pay) Cancellations made with less than 24 hours’ notice may incur a fee. Cancellations made within 2 hours of scheduled pickup or no-shows are non-refundable.
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